Oceans Alive have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
I found items I needed at an amazing price, with fast delivery. I will always purchase from this company in the future!
”
- Jane W
“
I placed an order with Oceans Alive for a magnesium supplement as it was the best price I could find for that product online. Checkout and payment was straightforward, I received all the neccessary email updates as to the progress of my order, and it arrived quickly in perfect condition. Excellent service! Thank you.
”
- Anonymous
“
Arrived quickly, great price
”
- Anonymous
“
I found items I needed at an amazing price, with fast delivery. I will always purchase from this company in the future!
”
- Jane W
“
Excellent service, prompt delivery, careful packing. Highly recommended.
”
- Erica D
“
Excellent product and delivery
”
- Anonymous
“
good products, efficient service, bulk buy available and will take returns and cover postege.
”
- Jeremy B
“
The customer service is really good, they answer all of the emails in a timely manner and offer a free delivery and returns.
”
- Alexandra W
“
Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre
”
- Elizabeth G
“
After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement.
”
- Laura L
“
After contacting they confirmed it being lost, offers a refund or replacement order.
”
- Anonymous
“
Excellent customer service
”
- Vani M
“
Thank you
Fast service .
Jelly vitamins very tasty
”
- Pawel O
“
Excellent service, prompt delivery, careful packing. Highly recommended.
”
- Erica D
